| Client
Expectation |
Service Provision must be focused, flexible and
relevant |
| FPS
Service Response |
Develop
and maintain strong organisation relationships with key decision
makers at all levels of the Client organisation to ensure
Client needs are translated into focused organisation solutions
encapsulating the most appropriate Property services |
| Client
Expectation |
Service Provision must deliver Value For Money |
| FPS
Service Response |
Develop
a clear understanding of key Client objectives, continuously
seeking ways to enhance Client income and profit growth by
offering organisation solutions for non-core operations to
allow the Client to focus upon its core operations |
| Client
Expectation |
Service Provision must support and interact directly
with Client organisation at all levels |
| FPS
Service Response |
Interact
with Client management and staff teams to develop and deliver
appropriate organisation solutions. This will include an emphasis
upon Client agreed flexible approaches to communicating and
presenting effectively at all levels of the Client organisation |
| Client
Expectation |
Service Provision must demonstrate a professional
control to agreed standards |
| FPS
Service Response |
Agreed
service(s) will monitored in terms of criteria appropriate
to the task(s) included within the initial Client appointment,
subject to mutually agreed amendment, as appropriate. Progress
reporting will be of flexible mix of verbal, written, numeric
and graphical at timely intervals to suit the nature of the
specific commission. |
| Client
Expectation |
Service Provision must seek to sustain and improve
good levels of Client satisfaction |
| FPS
Service Response |
Seek
Client feedback to strive towards continuous improvement
of service delivery to sustain a long term Client relationship.
Client
Satisfaction Feedback will be assessed in line with the
recognised UK Key Performance Indicators for Construction
Consultants:
Overall
Performance
Value
for Money
Quality
of Service
Timely
Delivery
Health
& Safety Awareness
Training
- Technical Ability
Productivity
- Client results
Profitability
- Client results
Positively
manage and respond to Client feedback. Encourage a culture
of knowledge management by promoting inter-company learning
from experience.
|
